Knowledge Base

Devices should be shut down every day. Please shut down your device completely and turn it on again before emailing the help desk

If you are experiencing difficulties with your school-issued device, or programs used for classroom work, please email the Albany Area Schools Help Desk at or visit the Help Desk website. The Help Desk is open Monday-Firday 7:30 AM to 4:00 PM.

Call one of our helpline numbers if you need assistance: Helpline Document

Device Help

Software and App Help

Learning Management System Help

Staff Links